Support Center

Report issues, create support tickets, and get help with your ERP system

Create Support Ticket

Report issues, bugs, or request assistance with your ERP system.

  • Issue Tracking
  • Priority Levels
  • Status Updates
  • Response Time Tracking
Create Ticket

Track Your Tickets

Monitor the status of your support requests and get real-time updates.

  • Real-time Status
  • Progress Updates
  • Resolution Tracking
  • Ticket History
Track Ticket

My Support Tickets

View all your support tickets and their current status.

  • All Your Tickets
  • Status Overview
  • Quick Actions
  • Ticket Details
View Tickets

Frequently Asked Questions

Click on "Create Ticket" above, fill in the required information including category, priority, and detailed description of your issue. You'll receive a ticket number for tracking.

Use the "Track Ticket" option above and enter your ticket number. You can also view all your tickets by logging into your ERP account.

Critical issues: 1 hour, High priority: 4 hours, Medium priority: 24 hours, Low priority: 48 hours.

Yes, you can attach screenshots, error logs, or other relevant files when creating a support ticket. Maximum file size is 10MB per file.

Check your email for the confirmation message, or log into your ERP account to view all your tickets. You can also contact us directly.

Contact Support

Support Contact Information
+254 114 249 426
info@biznapoa.com
Mon-Fri: 8AM-6PM EAT
Nairobi, Kenya
Emergency Support

For critical issues outside business hours, call our emergency line.

Emergency Line

Support Packages

Basic Support

KSh 5,000/month
  • Email support
  • Business hours only
  • Basic documentation
  • Monthly updates
Get Started

Professional Support

KSh 15,000/month
  • Phone & email support
  • Extended hours
  • Remote assistance
  • Priority updates
Get Started

Enterprise Support

KSh 30,000/month
  • 24/7 support
  • Dedicated account manager
  • On-site support
  • Custom training
Get Started